Support for Hypertrophy Pro

We're here to help you get the most out of your fitness journey

Need help with Hypertrophy Pro? Have feedback or feature requests? We'd love to hear from you!

Email: lane@hypertrophypro.com

Support Hours: Monday - Friday, 9AM - 5PM PST

Expected Response Time: Within 24-48 hours

Common Issues & Troubleshooting

Solutions to frequently encountered problems

App Not Loading or Crashing

Clear your browser cache and reload the app
Ensure you have a stable internet connection for initial sync
Try accessing the app in an incognito/private window
Update your browser to the latest version

Login or Authentication Issues

Double-check your email and password for typos
Use the "Forgot Password" link to reset your password
Clear cookies and site data, then try logging in again
Disable browser extensions that might interfere with authentication

Data Not Syncing

Check your internet connection
Refresh the page to trigger a manual sync
Ensure you're logged into the same account on all devices
Wait a few minutes - syncing may be delayed during high traffic

PWA Installation Issues

Make sure you're using a PWA-compatible browser (Chrome, Edge, Safari)
Look for the install icon in your browser's address bar
On iOS: Tap the Share button, then "Add to Home Screen"
On Android: Tap the menu, then "Install App" or "Add to Home Screen"

Workout or Meal Data Not Saving

Ensure you clicked "Save" or "Complete" after entering data
Check that you have sufficient storage space
Verify that your browser allows local storage
Try re-entering the data after refreshing the page

Report a Bug

Found something that's not working correctly? Help us improve by reporting bugs.

Please include the following information in your email:

Required Information:

App Version: Check Settings → About for version number
Device & OS: Your device type and operating system version
Steps to Reproduce: Detailed steps we can follow to see the issue
Expected Behavior: What you expected to happen
Actual Behavior: What actually happened

Optional but Helpful:

Screenshots or screen recordings showing the issue
Browser console logs (press F12 → Console tab)
Any error messages you see

Privacy Note: When reporting bugs, we may ask for specific data to help diagnose the issue. We will only request information necessary to fix the problem and will handle it according to our Privacy Policy.

Feature Requests & Feedback

Have an idea for a new feature or improvement?

We're constantly evolving Hypertrophy Pro based on user feedback. Send us your suggestions at:

lane@hypertrophypro.com

While we can't implement every request, we carefully consider all feedback when planning future updates.

Getting Started

New to Hypertrophy Pro? Here's what you need to know

For New Users

After signing up, you'll be guided through setting up your profile and preferences. The app works offline-first, so your data is always available even without an internet connection.

Key Features:

Create workout templates and track strength training sessions
Log cardio activities and monitor progress
Track meals and daily caloric balance
Record body measurements and progress photos
View detailed analytics and performance trends

Multi-Device Sync:

Your data automatically syncs across all your devices when you're online. Log a workout on your phone at the gym, then review your progress on your computer at home.